I have some conversation with Cutomer Support about one rare error:
so i made step-by-step advises - repairing client, turn off addons and trying to test again - error still remains sometimes
steps to reproduce:
- "Enter" to load hero into the game(start game)
- loadscreen(almost done)
- kicked with error <<1>> to the login screen
error occurs NOT evrey time, but pretty rare
like 1 per 50 login attempts. or even less
Specific info:
error occurs in the end of load screen, like when hero almost prepared to appear in the game world, but smthing wrong and i got this
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so he asked me doing this again but delete addons first. My main question is:
Is it true addons can influence game client even if they OFF/uninstalled? or its just support's next step from their FAQ
Before doing a repair, make sure you disabled or remove our add-ons.
Occasionally, add-ons can cause undesired behavior in the game client, sometimes even after they are uninstalled. In order to ensure that no data left behind is interfering with the game, try temporarily removing the entire Elder Scrolls Online folder from the User directory.
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